TRIBU – TERMS & CONDITIONS

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1. Quotes, Rates & Price Variations

Our quotation system accesses both live pricing and static pricing, depending on the supplier.

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Suppliers including but not limited to transportation providers, vessel owners, vendors, restaurants, and beach clubs may sell out, alter, or withdraw pricing, availability, or inclusions at any time.

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If prices, rates, or inclusions vary from your initial quotation prior to booking confirmation and payment, you will be notified before any transaction is processed. If you choose not to proceed under the revised terms, you may cancel the booking request at no cost.

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Once a booking has been confirmed and payment has been received, pricing is locked, and any new promotions, discounts, or special rates released afterward cannot be applied to existing bookings.

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Prior to full and final payment, Tribu reserves the right to adjust prices due to exchange rate fluctuations, supplier price increases, tax changes, regulatory requirements, or other circumstances beyond our control. Any such increase must be paid upon notification.

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All quoted prices are subject to availability and may be withdrawn or varied without notice until confirmed.

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2. Bookings, Deposits & Final Payments

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All bookings traveling more than 30 days prior to the activity date require a non-refundable deposit of 50% of the total booking cost, unless otherwise stated in writing.

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Deposits secure dates, vessels, vendors, staffing, and logistics and are non-refundable under all circumstances, except where Tribu cancels the activity.

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The remaining balance is due on the agreed contractual date outlined in the invoice or booking confirmation.

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3. Payment Methods

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Tribu reserves the right to determine and limit accepted payment methods for both deposits and remaining balances.

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Accepted payment methods may include credit card, ACH, Zelle, wire transfer, or other approved methods. Credit card availability is not guaranteed for remaining balances, regardless of the payment method used for the deposit.

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Failure to complete payment using an approved payment method by the due date may result in late fees, cancellation of the booking, and forfeiture of the deposit.

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Bookings are not considered confirmed until payment has been received in full.

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4. Late Payments & Non-Payment

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Any booking not paid in full by the contracted due date may be subject to:

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• A late fee of $500
• Additional vendor-imposed fees
• Automatic cancellation after 48 hours without further notice

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Deposits forfeited due to non-payment may, at Tribu’s discretion, be applied as a credit toward a future booking. Credits are non-transferable and not redeemable for cash.

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5. Cancellation, Refund & Event Policies

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By completing a booking with Explore Tribu or Tribu Project Events, guests acknowledge and agree to the following policies.

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All cancellation requests must be submitted in writing via email.

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1. Explore Tribu Travel Company

(Private Tours, Concierge Services, Group Packages, Yacht Charters, and Custom Experiences)

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1.1 Deposits

Deposits are required to secure planning, reservations, vendor coordination, and scheduling.

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All deposits are non-refundable, regardless of:

• Payment method

• Timing of payment

• Reason for cancellation

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1.2 Client Cancellations

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If a guest cancels a confirmed booking:

• Deposits remain non-refundable

• Payments made beyond the deposit may be eligible for a future credit, issued at Explore Tribu’s discretion

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Credits issued:

• Are valid for 12 months from the original booking date

• Are non-transferable

• Are not redeemable for cash

• Are subject to availability

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1.3 Company Cancellations

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If Explore Tribu must cancel an experience due to operational or safety reasons, guests will receive either:

• A full refund, or

• A credit toward a future experience

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Circumstances may include:

• Severe or unsafe weather conditions

• Government or port authority restrictions

• Coast Guard advisories

• Safety determinations made by captains or operators

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Refund eligibility is determined solely by Explore Tribu.

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1.4 Schedule Changes

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Explore Tribu reserves the right to modify:

• Departure times

• Itineraries

• Venues

• Transportation arrangements

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Such changes may occur due to weather conditions, operational requirements, or safety considerations.

These adjustments do not qualify for refunds.

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1.5 Late Bookings (Within 24 Hours)

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Bookings made within 24 hours of the scheduled experience are considered final.

If capacity limitations arise after booking or an experience becomes unavailable, Explore Tribu may issue a credit toward a future experience.

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1.6 Refund Processing

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Approved refunds may be subject to vendor and payment processor timelines and may take 30–90 days to process.

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2. Tribu Project Events

(Boat Parties, Sunset Yacht Parties, Beach Club Parties, Happy Hours, and Ticketed Experiences)

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Tribu Project Events operate as ticketed social experiences with limited capacity.

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All ticket purchases are final.

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Refund Processing

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Approved refunds may be subject to vendor and payment processor timelines and may take 30–90 days to process depending on the vendor.

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2.1 Guest Cancellations

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Tickets are non-refundable once payment has been submitted.

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Refunds will not be issued for:

• Personal schedule changes

• Illness or medical issues

• Flight delays or cancellations

• Travel disruptions

• Dissatisfaction with the experience once the event has begun

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2.2 Event Cancellations

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Refunds will only be issued if Tribu cancels the event.

Events may be canceled due to:

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• Severe or unsafe weather conditions

• Coast Guard restrictions

• Port authority directives

• Safety determinations made by captains or operators

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In these cases, guests will receive either:

• A full refund, or

• A credit toward a future event

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The form of compensation will be determined solely by Tribu.

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2.3 Minimum Participation Requirement

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Certain events require a minimum number of participants.

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If the minimum participation threshold is not met, Tribu reserves the right to cancel the event.

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Guests will receive either:

• A credit, or

• A full refund, at Tribu’s discretion.

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3. Late Arrivals & No-Shows

Guests must arrive at the designated meeting location at the scheduled check-in time.

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Guests who:

• Arrive after departure

• Miss the departure time

• Fail to arrive for their booking

will be considered no-shows.

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No refunds, credits, or rescheduling will be provided for no-shows.

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4. Weather & Safety Conditions

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The safety of guests and crew is our highest priority.

If weather or sea conditions are deemed unsafe by:

• The vessel captain

• The Coast Guard

• Port authorities

• Local maritime authorities

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Explore Tribu reserves the right to cancel, delay, or modify the experience.

If the activity proceeds as scheduled, weather conditions alone do not qualify for refunds.

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5. Commencement of Services

Once an experience, charter, or event has commenced, no refunds will be issued under any circumstances.

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6. Agreement to Terms

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By completing a booking and submitting payment, guests confirm that they have read, understood, and agreed to these Terms & Conditions.

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7. Payment Authorization & Disputes

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By submitting payment and accepting these Terms & Conditions, you authorize Tribu to process charges using the approved payment method.

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Clients agree not to initiate chargebacks or payment disputes for services rendered, forfeited deposits, cancellation outcomes, payment method changes, or non-refundable bookings. Any disputes initiated in violation of these terms may result in collection action and permanent refusal of service.